Guides
How to run your room on Stagetime
The handful of things every venue ends up doing. Short, in the order most people need them, and written against what the software actually does today.
02Collect email addresses from your site
3 minA signup box for your own website that drops people straight onto the mailing list you send from — no export, no copying addresses around.
- 01Paste the two lines below onto your site — a newsletter page, the footer, anywhere.
- 02Anyone who signs up lands in Marketing → Contacts immediately, ready for the next campaign.
- 03Ask for a name as well if you want to greet people by it in emails. Fewer fields means more signups, so only turn it on if you will use it.
Embeddable Signup Form
Add this form to any website to capture email subscribers directly to your contact list.
<div id="stagetime-subscribe" data-venue="your-venue"></div>
<script src="https://stageti.me/embed/subscribe.js"></script>
03Send email without owning a domain
2 minYou do not need to buy a domain or touch DNS to email your list. Your venue can send on Stagetime’s domain today.
- 01Go to Marketing → Campaigns and write your email.
- 02Send it. That is the whole difference — there is no domain step any more.
- 03Your people will see it from Your Venue Name <your-venue@stageti.me>, and anyone who hits reply lands in your venue's contact inbox, not ours.
Set your contact email under Venue info before your first send. That address is where replies go — and people do reply to these, usually to ask about tickets. Without it, replies have nowhere useful to land.
Worth knowing: sending on the shared domain means your reputation is pooled with other venues. It is the right way to start and perfectly fine for a list of people who know you. Once you are emailing regularly — or emailing anyone who has not bought from you before — move to your own domain. It is the next guide, and it is a straight upgrade: better inbox placement, your name in the address, and nothing about your campaigns changes.
04Send from your own domain instead
15 min + DNS waitYour address instead of ours, and mail that lands in more inboxes. One DNS session, then it is permanent.
- 01Go to Email settings → Custom domains and add the domain you already own — the same one as your website is ideal.
- 02You will get a short list of DNS records. Add them wherever your domain lives (GoDaddy, Namecheap, Cloudflare, Squarespace). Copy them exactly; a trailing dot or a missing one is the usual reason this fails.
- 03Come back and hit verify. DNS is usually minutes but is allowed to take up to 48 hours, so if it is not instant, that is normal — nothing is broken.
- 04The moment the DKIM record verifies you can send from your own address. You do not have to wait for the rest.
Add your domain→stageti.me/user/login?redirect=%2Fhome · Email settings → Custom domains
The records do different jobs, which is why they verify separately. DKIM signs your mail so inboxes trust it — that is the one that unlocks sending. MX routes mail to you, and is only needed if you want replies delivered through Stagetime. Sending works on DKIM alone.
Until this is verified you are not stuck — you keep sending on stageti.me exactly as in the previous guide. Nothing is blocked while you wait on DNS.
05Settle a show and pay your performers
10 min per showBox Office Books turns a night — presale, door cash, card, comps — into what the room made, what each performer is owed, and a record you can hand an accountant.
- 01Open Box Office Books and start a settlement for the night. Presale comes in on its own; you are only entering what the system could not see.
- 02Add the door: cash, any card sales taken outside Stagetime, comps. This is the step that makes the number real — a settlement with presale only will understate the night.
- 03Enter costs — door person, sound, anything else that came out of the night before splits.
- 04Set the split and the performer payouts land per person. A weekend run of two or three shows settles together as one, which is how headliner deals are actually negotiated.
- 05Mark it complete when the numbers are right, and finalized when it is closed for good. Finalized locks it — deliberately, because it is a financial record.
Settle the night before you leave, or at least the next morning. The single most common gap in these books is a show that ran fine and simply never got settled — the money was real, the record just never got written, and six months later nobody can reconstruct the door cash.
06Set-Clip: automate cutting tapes
read onceYou record the show. A tool on your own computer transcribes it and works out roughly where each performer starts and stops. When someone asks for their set, it gets cut from your machine and parked in the cloud long enough for them to download it.
Cutting tapes by hand is the part nobody keeps up with. Someone asks for their six minutes, you scrub a four-hour file looking for them, export it, then fight with a file too big to text. This automates all of that except pressing record.
1
You record the show
However you already do it. One long file per camera for the whole night — nothing per performer.
2
Our tool runs on your computer
A small app on a PC at the venue watches the folder your cameras write to and picks up new recordings by itself.
3
It transcribes the show
Speech to text, locally on that machine. The recording does not get uploaded for this.
4
It finds the performers
The transcript is used to work out who was on and when. Somewhat accurately — see the matching guide for what makes it better or worse.
5
A performer asks for their tape
They find their set on your request-a-tape page and request it.
6
It is cut and delivered
The cut happens on your machine, gets uploaded, and sits in the cloud for about 72 hours while they download it. Then it is cleared out.
Nothing is cut until someone asks. A twenty-comic mic is one recording, not twenty exports, so a whole night of footage costs nothing to sit on. Your machine keeps the source, which is also why a tape can be re-cut later for free if someone misses their download window.
07Set-Clip: the one-time setup
45 min, onceA Windows PC at the venue, your cameras writing to a folder it can see, and a pairing code. Done once, then it runs by itself.
- 01Pick the machine. It needs to stay on after the show and to see the drive your cameras record to. An NVIDIA GPU makes transcription dramatically faster, but it is not required — it will run on CPU, just slower.
- 02Point your cameras at one folder. One folder per show night, files inside it. Multi-camera nights are fine, and so are recordings your camera split into several files — the parts are stitched back into one timeline.
- 03Install and pair. Run the installer, then pair the machine to your venue with a code. That is the whole account setup; there are no API keys to copy around.
- 04Do one dry run. Record something short, drop it in the folder, and watch it appear under Recordings. Better to find a wrong folder path on a Tuesday than after a sold-out Friday.
The most common setup mistake by a distance is pointing it at a folder the cameras do not actually write to — the card-reader mount rather than the copy destination, say. If a show never appears in Recordings, check that before anything else.
Source recordings stay on your machine. Only a cut clip is ever uploaded, and only once someone has bought it. Your storage bill stays at zero, and a night of footage is never sitting in someone else's cloud.
08Set-Clip: how it knows who was on stage
read onceThe part that decides whether a performer can find their set. It works in layers, strongest evidence first.
Cutting a set needs two things: a name, and the moment it starts and ends. Set-Clip uses the most reliable source available and only falls back when it has to.
BestThe stopwatch
If your host ran the list in the app, the clock already recorded who went up and exactly when. Nothing beats this and it involves no guessing at all. It is also the one part of this you fully control.
GoodThe signup list, aligned to the transcript
Given a known list of who was in the room, the transcript is searched for where each of those names gets introduced. Because it can only ever match a name that was on your list, it cannot invent a performer out of a stray sentence.
FallbackReading the introductions
For a walk-in who never signed up, the intros themselves are read to work out a name. This is the layer that occasionally gets one wrong — it is working from what the MC said out loud, and MCs mumble.
If you take one thing from this page: run the list in the app on show night. A show where the host used the stopwatch produces near-perfect tapes. A show where the lineup was never entered has to work everything out from audio, and that is where wrong names come from.
Every set carries a small badge saying how it was identified, so you can see at a glance which are certain and which were worked out from audio.
09Set-Clip: fixing a wrong name
1 min per fixSomeone cannot find their set, or a set has the wrong name on it. About a minute to put right, and the fix sticks.
- 01A performer who cannot find their set taps Something wrong? Report it on the request-a-tape page. They can say roughly when they were on and what the MC called them.
- 02It lands in Tape requests as an open issue, with their hints shown next to the sets detected that night.
- 03You match them to the right set and rename it. They can buy it immediately.
- 04Corrections accumulate. Once the same fix has enough weight behind it, it gets applied automatically to future detections of that name — so a comic whose name is regularly misheard stops being a recurring chore.
Worth a look weekly. An unanswered report is a performer who wanted to hand you $5 and could not.
10Set-Clip: what it costs
2 minStagetime adds a small flat fee per tape to cover the processing and hosting. Whatever you charge on top of that is yours, and it is your call.
A tape has two parts to its price. You set your own share — what the venue makes on a tape. Stagetime adds a flat fee on top, which covers the CPU time to cut and encode the video and the cloud storage while the performer downloads it. The buyer pays the total. There is no percentage and no monthly cost.
Your share
You decide
Set it per venue. Charge nothing and tapes are effectively at cost; charge more and the difference is yours.
Stagetime’s flat fee
Per tape
Covers processing and hosting. Flat, so it does not grow when you raise your own price.
What the buyer pays
Your share + the flat fee
One price, shown before they pay.
Burned-in captions
$0.50
Optional extra. Captions from the transcript baked in, for silent autoplay on social.
Vertical crop
$0.50
Optional extra. A 9:16 centre crop for Reels and TikTok.
Vertical, tracking the performer
$0.75
Optional extra. The 9:16 crop follows them instead of sitting centred.
Extra camera angles
Multiplies
A buyer who wants three angles is buying three cuts, and the price scales with that.
Download window
72 hours
How long the finished file stays in the cloud. Miss it and a fresh cut costs nothing, because your machine still has the source.
Storage cost to you
None
Source recordings never leave your machine; only a purchased cut is uploaded, and only for the download window.
If your machine is offline
Refunded after 7 days
A tape that cannot be cut because the PC is off refunds itself. Nobody has to chase it.
If a tape is wrong
14 days to dispute
Bad audio, out of focus, wrong performer, cut short. You can re-cut it or refund it.
Add-ons are split evenly between you and the platform rather than being flat, because each one is extra processing on top of the basic cut.
11Set-Clip: when a tape does not come out
3 minThe handful of things that actually go wrong, and what each one means.
A show never appeared at all
Folder or machine
The PC was off, or the cameras wrote somewhere it is not watching. Check Recordings for that date first.
One camera is unusable
Handled automatically
If a camera file is truncated or corrupt, another angle from that night is used rather than failing the order. You can see which angle was substituted.
Nobody was detected on a show
No lineup, hard audio
Usually a night where the list was never run in the app and the intros were unclear. The recording itself is fine — the names just could not be worked out. Fix it from the match queue.
A tape failed after purchase
Automatic refund or re-cut
Nothing to chase by hand. If the source is good, a re-cut costs the buyer nothing.
A set is cut slightly short or long
The buyer can re-trim
Performers can nudge their own start and end without paying again.
The health of this whole system comes down to two habits: the venue PC stays on, and the host runs the list in the app. Everything else is handled or recoverable.
Stuck on something that is not here? Mail support@stageti.me — a real person answers, and fastest on show nights.